Compucom Recruitment 2023 : Compucom hiring for the role of Service Desk Tech. It is full time permanent job. Working mode is work from office. A location of job is Pune, India. If candidate are eligible and fullfill the eligibility criteria those can check out the full details and apply from the given below link.
About
Compucom Systems Inc. is a technology-managed services provider and product reseller headquartered in Indian Land, South Carolina, a southern suburb of Charlotte, North Carolina. It is a wholly owned subsidiary of Variant Equity Advisors. In business since 1987, Compucom provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.
Position Name: Service Desk Tech I
Responsibilities: Compucom Recruitment 2023
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon
Service Level for First Call Resolution. - Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not
resolved to their satisfaction.
Eligibility: Compucom Recruitment 2023
- Any Fresher Graduate can apply. (Technical or Non-Technical)
- Should be comfortable to Work from Office in rotational Night Shifts
- Should have excellent English Communication Skills.
- Should be Basic understanding of Troubleshooting, VPN, Active Directory etc.
How to apply: Compucom Recruitment 2023?
Apply to this role now: Register here
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