HCLTech invites applicants for mega hiring campus drive for the position on Graduate Trainee. It is full time permanent job. Working style is work from office. A location of job is Noida, Chennai, Bangalore/Bengaluru, India. If candidate meet the required eligible criteria those can check out the details of role and eligibility criteria and apply from the given below link. Lets fill it now.
About Company
HCLTech is a global technology company, home to 222,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending December 2022 totaled $12.3 billion.
Position Name – Graduate Trainee
Key Responsibilities
- To maintain high login Efficiency (Availability) for customers
- To resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
- To update worklogs and follow shift for escalation process and process compliance.
Eligibility & Skills for HCLTech Mega Campus Drive 2023
- Eligibility Criteria – 60% throughout the academics in 10th, 12th & Graduation.
- Branch – BCA, BSC (IT/CS)
- Location – South & North (Noida, Chennai, Bangalore, Hyderabad)
- Batch – 2022 and 2023
- Good Communication with International Voice Support experience.
- Basic knowledge on MS office.
How To Apply?
Apply to this role now: Click here
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