Mphasis invites applications for recruitment drive for the position on Junior Service Desk Associate under the department of operation. It is full time permanent job. Working style is work from office. The location of job is Banglore, India. You wll be responsible to provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities. Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information. Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client and more.
If candidate meet the required eligible criteria those can check out the details of role and eligibility criteria and apply from the given below link.
Position Name – Junior Service Desk Associate
Eligibility Criteria for Mphasis Recruitment Drive 2023
- High School pass is minimum requirement with Excellent Communication skills
- BSc, B.Com and BA or Diploma holders (12+3 years of education).
- 0 – 1 Years Experience
- Excellent Verbal and Written Communication and Customer Support Skills
- Freshers/ candidates with domestic BPO experience, 0-6 months experience preferred
- Fair understanding of android and iOS phones is preferred
- Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays
- Computer literate
Mphasis uses next-generation technology to assist enterprises in global business transformation. Mphasis’ Front2BackTM Transformation approach reflects Mphasis’ commitment to customer centricity. Front2BackTM leverages the exponential power of cloud and cognitive to provide clients and their end customers with hyper-personalized digital experiences. Mphasis’ Service Transformation approach enables businesses to’shrink the core’ by applying digital technologies across legacy environments within an enterprise, allowing them to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialisation, and domain expertise and specialisation are critical to building strong relationships with marquee clients.
How to apply?
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