PowerSchool invites applicants for the recruitment drive for the position on Associate Technical Support Engineer. It is full time permanent job. Working style is work from office. A location of job is Bangaluru, India. If candidate meet the required eligible criteria those can check out the details of role and eligibility criteria and apply from the given below link. Lets fill it now.
About Company
PowerSchool’s Student Information System and the company’s broader product portfolio have improved our ability to communicate effectively with parents and other educators in the district, all while reducing the amount of time spent on other administrative tasks.
Position Name – Associate Technical Support Engineer
Responsibilities and Duties
- Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
- Logs and tracks calls using problem management database and maintains history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work
- All other duties as assigned
Eligibility Criteria for PowerSchool Recruitment 2023
- 0-2 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Salesforce experience preferred
- Prior CRM experience preferred
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Associate’s degree or equivalent work experience
How to apply?
Check here to apply now
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